Returns, Exchanges & Cancellation
Is it possible for Xpert Gears to cancel an order?
Yes, Xpert Gears retains the authority to cancel an order in specific situations.
What's the process for canceling my order?
If you've recently placed an order and wish to cancel it, please contact us within 24 hours via email or Facebook Messenger. In your message, kindly request the cancellation and provide your 19-digit order number. Please note, that a cancellation fee of $25 USD applies in such cases. Upon cancellation, a refund will be initiated, and you can expect it to be reflected in your account within a few days.
Is it possible to have repairs done on the Jacket if needed?
Certainly, you can arrange for repairs by finding a local service provider in your area. However, as we are based in Pakistan, we regretfully cannot offer repair services directly.
What should I do if I receive a defective item?
Typically, our quality control team thoroughly inspects each garment before it's packed for shipment. We also capture high-quality photos of the garment from multiple angles before dispatch.
Do you provide options for returns and exchanges?
Our customized jackets, unfortunately, cannot be refunded or exchanged due to their tailored nature. They are meticulously crafted based on your color choices and embroideries.