Delivery Information

 

At Xpert Gears, every order receives expedited dispatch. While we strive for swift order processing, occasional high volumes may impede immediate dispatch. Should any issues arise with your order, we'll promptly contact you using the provided contact details.

 

Custom-made products, whether personalized or not, are shipped within 3-4 weeks and typically reach customers within 3-5 working days. While we endeavor to meet internal deadlines, occasional stock unavailability might necessitate a brief delay in acquiring the required materials for your jacket. Your patience is appreciated as we aim to deliver top-notch custom-made jackets at accessible prices. All our orders are shipped via trusted carriers such as DHL and FedEx.

Shipping charges are contingent on the total order weight and vary based on international locations. To estimate shipping costs, simply add your chosen jacket to the cart and provide the shipping address.

 

Shipping Timelines by Zones:

• Europe & United Kingdom: 3 to 5 working days
• America & Canada: 3 to 5 working days
• Australia: 5 to 8 working days
• Asia: 5 to 7 working days
• Rest of the World: 7 to 10 working days

Please note that our working days refer to Monday through Friday. Weekends and Bank Holidays are not considered working days.

 

Upon order processing, you'll receive a confirmation email. When your order ships, an email containing tracking information will be sent, allowing you to monitor your shipment's progress through the provided tracking link. Tracking updates on the carrier's website might take up to 24 hours

We employ worldwide courier services for postage, providing buyers with a tracking number to monitor their parcels.

 

International customers bear the responsibility of ensuring that their ordered products adhere to their country's import regulations. Shipments outside the UK and USA and Canada may incur import taxes or customs duties based on the destination country's policies. Although most international customers generally don't face charges upon receiving their shipment, any additional fees for customs clearance are the recipient's responsibility. Customs policies vary by country, hence it's advisable to contact your local customs office for detailed information.

 

If you encounter additional charges, the carrier will require payment upon delivery. Refusal to pay these charges or instances where customs reject the order due to restrictions can result in the package being returned. In such cases, once the package is returned and processed by our warehouse, we can issue a refund for the product's cost (excluding shipping or return shipping fees). Customs-returned packages might experience extended return durations.

 

For further information, reach out to us at [email protected].

Note: Customized products require extended processing due to design and stitching, so we advise against placing custom orders without prior communication at [email protected], especially if you have urgent timelines.