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Do You Offer Repair Services for Xpert Gears Jackets?
Yes, we offer repair services for Xpert Gears jackets. In the rare event of a manufacturing error, Xpert Gears will assist with necessary repairs free of charge. However, if the damage is due to customer mishandling or failure to follow care instructions, repairs may still be possible depending on the severity of the damage, but additional charges may apply.
Here’s what you should do if you need a repair:
Contact Us First: Reach out to our customer support team at [email protected] with details of the issue. Include your order number and photos of the damage to help us assess the situation.
Review the Issue: Our team will review the condition of your jacket and suggest the best course of action based on the type and extent of the damage.
Repair Costs: If the damage is repairable, we will provide you with a repair quote based on the severity of the issue.
Repair Process: Once we agree on the repair terms, you will be instructed on how to send your jacket for repairs.
Important Note: Xpert Gears only offers repairs for jackets purchased directly from us. Please follow the care instructions to avoid any damage that could void repair eligibility.