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What Should I Do If I Received the Wrong Jacket in My Order?
If you received the wrong jacket in your order, we’re here to make it right! Please follow these steps to quickly resolve the issue:
Review Your Order: Double-check your order details and confirm the mistake, such as receiving a different jacket design, size, or color than what you ordered.
Contact Us Immediately: If you’ve received the wrong jacket, contact our customer support team at [email protected] within 7 days of receiving your order. Include your order number and a description of the issue, along with any relevant photos of the incorrect jacket.
Provide Details: The more detailed the information (including clear photos), the quicker we can process your request and arrange the correct jacket to be sent to you.
Our Resolution Process: Once we’ve reviewed your order details, we will send you the correct jacket or offer a suitable solution based on the nature of the issue.
Important Note: Please notify us within 7 days of receiving your order for any discrepancies or mistakes. Orders reported after this time frame may not be eligible for a full resolution.