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What should I do if there's an issue with the jacket I received?
At Xpert Gears, we take great pride in the quality of our jackets and conduct thorough checks before shipping. However, if you receive a faulty item, we're committed to assisting you in resolving the issue swiftly and efficiently.
Here’s what you should do if there's an issue with your jacket:
Review the Issue: Ensure the problem is related to a fault, such as incorrect customization, size, or quality issues.
Contact Us Immediately: If you receive a faulty jacket, please contact our customer support team at [email protected] within 7 days of receiving your order. Be sure to provide your order number, a detailed description of the issue, and include photos if possible.
Provide Details: The more detailed the information you provide (including clear photos of the issue), the quicker we can assess the situation and resolve it.
Our Resolution Process: Upon receiving your details, we will determine the best possible solution, whether that involves a replacement, modification, or refund. The resolution will depend on the nature of the issue and our review of the circumstances.
Important Note: Please be aware that issues reported after 7 days from the delivery date may not be eligible for a full resolution.