Is it possible for Xpert Gears to cancel an order?
Yes, Xpert Gears retains the authority to cancel an order in specific situations. This may include instances where uploaded artwork isn't feasible for production if attempts to communicate regarding the order go unanswered, or in cases where there's a discrepancy between billing and shipping addresses that hasn't been rectified through verification.
Moreover, if the artwork is excessively complex, featuring too many colors or gradients that cannot be achieved through embroidery but might be possible via sublimation printing, Xpert Gears reserves the right to cancel the order if the customer insists on embroidery for such designs. These conditions are in place to ensure the final product's quality and feasibility.