Help Center

Please feel free to reach out to us at [email protected]

Please reach out to our sales team to arrange for the shipment of fabric swatches at [email protected]

Typically, we provide private labels for wholesale orders exclusively. However, if you desire a private label on a single jacket order, you have the option to cover the label production charges, and we can proceed to attach your labels accordingly.

Unfortunately, we do not produce chenille patches at this time. However, we specialize in crafting both felt patches and embroidered patches.

Certainly, you can arrange for repairs by finding a local service provider in your area. However, as we are based in Pakistan, we regretfully cannot offer repair services directly.

All our items are manufactured within our factory Xpert Gears situated in Sialkot, Pakistan.

Yes, Xpert Gears are verified by the Sialkot Chamber of Commerce with Membership number A-38811, Here is the verification link.

Opting for the 1/2 zip-out lining feature provides convenient access for adding embroidery or patches without visible threads. It grants access to the jacket's interior without compromising the lining. However, please note, that this option doesn't render the lining fully removable.

You can personalize your garment with a maximum of 12 letters in your name or nickname. This ensures optimal design and manufacturing support for your jacket. The characters can include uppercase, lowercase, numbers, symbols, etc., enabling you to create the design you desire!

Our operational hours are Monday through Friday, from 9:30 a.m. to 6:30 p.m. GMT+5.

Discover Our Design Jacket Tool to customize your Varsity Letterman jackets.

Yes, Alterations to an order are accepted within the first 24 hours after placing it.

Yes, Our jacket Design Tool allows you to personalize your varsity jackets and hoodies by adding individual names, number, logos, etc

No, We do not offer patches for sale separately.

Indeed, we have the capability to print high-resolution photos or illustrations and affix them to the jacket.

Our design jacket tool generates a digital design proof for your customization.

Simply leave a note for our designers in the instruction box located below the jacket design image.

You can utilize our online design jacket tool to craft and order your single custom designed jacket.

Yes, you have the option to order your varsity letterman jacket with a ½ zip-out lining, allowing you to attach your patches yourself as desired.

Feel free to utilize our online design jacket tool to create one or even multiple jackets.

Yes, We can accommodate custom sizing requirements with an additional fee of $20.

Our jackets typically run true to size and don't run small. For precise measurements and to ensure the right fit, we recommend referring to our sizing chart page, which provides accurate jacket measurements. This will assist you in selecting the perfect size for your needs.

Please refer to our size chart page, where we offer size charts and size guides for your convenience.

We gladly accept all major credit cards and debit cards & bank wire to our company accounts for Bulk Orders.

Before placing an order, we highly encourage customers to activate their credit and debit cards for international and online transactions. This proactive measure minimizes the risk of transaction declines and ensures a hassle-free shopping process.

Unfortunately, we do require full payment upfront before initiating the processing of any order.

For bulk and wholesale orders, we do request payments to be made into our company's official bank account.

All our product prices are listed in USD $. Nonetheless, you have the option to switch currencies from the top left corner of the homepage to view prices in your preferred currency.

Yes, Simply input your delivery address during checkout to view the specific charges on the cart page

The timeframe for shipping varies based on the level of customization.

Yes, Once your jacket is approved by our Quality Department and shipped, our system will automatically generate an email containing detailed tracking

Typically, our production timeline for customized garments is 3-4 weeks, with an additional 4-5 working days for delivery. However, if you have urgent requirements, Please contact us before placing the rush order. 

Shipping rates are determined based on the weight of the products and the delivery location.

All our items are crafted at our factory, Xpert Gears, situated in Sialkot, Pakistan. They are shipped directly from our factory using reliable courier services such as DHL, FedEx, and UPS.

In the United States, goods valued at less than $700 are typically not subject to import duties by the United States Customs. However, certain countries like Canada, the European Union, and the United Kingdom may impose import duties on international packages, regardless of the goods' nature.

We ship globally to most countries, excluding Russia, Israel, and Africa. If you don't find your country listed during the checkout process, please don't hesitate to reach out to us for further assistance and details.

Yes, Xpert Gears retains the authority to cancel an order in specific situations.

If you've recently placed an order and wish to cancel it, please contact us within 24 hours via email or Facebook Messenger. In your message, kindly request the cancellation and provide your 19-digit order number. Please note, that a cancellation fee of $25 USD applies in such cases. Upon cancellation, a refund will be initiated, and you can expect it to be reflected in your account within a few days.

Certainly, you can arrange for repairs by finding a local service provider in your area. However, as we are based in Pakistan, we regretfully cannot offer repair services directly.

Typically, our quality control team thoroughly inspects each garment before it's packed for shipment. We also capture high-quality photos of the garment from multiple angles before dispatch.

Our customized jackets, unfortunately, cannot be refunded or exchanged due to their tailored nature. They are meticulously crafted based on your color choices and embroideries.

For inquiries regarding quantity discounts, kindly submit your detailed requirements through the Bulk Orders form

Absolutely! If you decide to place a bulk order after receiving and approving the sample jacket for its quality, the cost of the garment will be adjusted within the final amount of your bulk order.

To ensure the quality of our jackets for your clothing brand, we recommend ordering one jacket initially to assess the sizing and overall quality firsthand. We strongly believe in delivering superior quality, and once you experience our products, we're confident you'll return for more business.

Certainly, additional color options are available, but their availability is contingent upon the order quantity.

Feel free to reach out by completing our dedicated bulk order form, specifying your quantity and requirements. Once submitted, our team will promptly review your order specifics and reach out to you with further details.